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Shipping Policy

Applicable for shipments within the UNITED STATES only.

Luxury Sign Miami® Return Policy: The price displayed on our platform does NOT include shipping costs, and product prices may change without prior notice.

Customers must provide a valid address within the UNITED STATES for order delivery. If the client provides an address not serviced by the carrier, any additional costs will be borne by the client.

All shipments by Luxury Sign Miami® are meticulously packaged. If your order arrives with physical damage caused by the carrier, please contact us immediately via our telephone line at (786) 843-8636 within a 5-day timeframe.

Our product delivery is limited to the UNITED STATES. We use UPS for parcel deliveries and are dependent on their conditions, weather, and risk areas for each location.

We cannot process orders with incomplete delivery addresses or special agreements with other parcel companies.

IMPORTANT: Luxury Sign Miami® will dispatch your art within specific timelines: For NEON and LED arts, the shipment is within one month, or sooner if the art is ready.

For acrylic and wood art, the shipment is within 15 BUSINESS days, or sooner if the art is ready.

Deliveries at Our Physical Point:

We recommend customers in Miami or nearby to personally collect their delicate art at our physical point – 1721 NW 82nd Ave Doral, FL, 33126. Collection hours are Monday to Friday, from 10 AM to 4 PM. Customers should pick up orders during these hours.

Products can be picked up once processed and with full payment applied. Customers will be notified when the product is ready for pickup.

For physical point delivery, present the receipt or proof of payment received on the website post-purchase.

DELIVERY TIMES:

The delivery time starts when the product is handed over to the carrier. Luxury Sign Miami® is not liable for carrier-related delays, as delivery times depend on the carrier and the final destination. We are not responsible for variations, changes, or cancellations in delivery times due to weather conditions or any other circumstances.

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